Refund policy

Beba Canada Refund Policy

At Beba Canada, your satisfaction is our priority. We are a small, customer-focused business committed to handling each request with care and fairness.

Refund Method

  • All approved refunds will be issued as a non-expiring digital gift card (store credit), which can be used at any time toward future purchases.

  • Refunds to the original method of payment are only granted under exceptional circumstances and are subject to approval by Beba Canada headquarters. Please note: in these cases, third-party processing fees are non-refundable.

  • Please note: No items are eligible for refund or return after 30 days from the date of delivery.

Return Shipping

  • Return shipping costs are the sole responsibility of the customer for orders under $100 CAD (before tax and shipping).

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue promptly and work to make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned for safety and hygiene reasons, including but not limited to:

 Personal care and hygienic like:

  • Pacifiers

  • Bottles

  • Teethers

Thank you for understanding that we cannot accept returns on these items unless they arrive damaged or defective.

Need Help?

We’re always happy to help. Please contact us at shop.us@bebacanada.ca with any questions or return inquiries, and someone from our team will gladly assist.